Rezolve.ai announced the general availability of seven specialized AI agents to manage end-to-end IT and HR support directly within Microsoft Teams and Slack. Each agent focuses on a specific task and collaborates through a shared orchestration layer. The system uses Retrieval-Augmented Generation (RAG) to ensure responses remain accurate, auditable, and aligned with enterprise knowledge.
Central to the launch is Agentic SideKick 3.0, now enhanced with multi-agent collaboration. Employee requests are routed to the most capable agent or a sequence of agents, enabling instant troubleshooting, ticket creation, live escalation, and automated remediation, all without switching tools or waiting in queues.
Seven Purpose-Built AI Agents
- Troubleshooting & Triaging Agent – Diagnoses issues, suggests steps, and determines immediate resolution or ticket creation.
- Ticket Creation Agent – Captures intent, metadata, and required fields for high-quality, correctly routed tickets.
- Human Escalation & Live Chat Agent – Engages human experts while maintaining context across handoffs.
- Data Leak Prevention Agent – Detects sensitive data in chats and articles, enforcing enterprise policies.
- Automation Agent – Executes workflows like password resets or software installs via approved integrations.
- Ticket Insight Agent – Monitors SLAs, ticket health, and trends to reduce backlog and resolution times.
- Knowledge & Enterprise Search Agent – Retrieves verified answers and updates knowledge bases when gaps appear.
These AI agents coordinate support through Agentic Orchestration, allowing them to communicate, clarify context, and select next actions. The RAG Layer ensures all responses remain grounded in enterprise records, compliant, and fully auditable.
“IT and HR teams need action, not just answers,” said Saurabh Kumar, CEO of Rezolve.ai. “Specialized agents plus a strong RAG backbone deliver fast, consistent, and defensible resolutions.”
Enterprise Benefits
- Improved first-contact resolution through precise triage and automation.
- Safer information sharing via proactive data-leak prevention.
- Faster ticket resolution and SLA compliance using continuous ticket insights.
- Reduced tool-hopping as employees receive answers, actions, and updates in Teams or Slack.
Rezolve.ai’s Agentic SideKick 3.0 positions enterprises to streamline IT and HR workflows, enhance compliance, and boost employee productivity.
Explore HR Tech News for the latest advancements in Human Resources Technologies and insightful updates from industry experts!
News Source: Einpresswire.com
